Deskripsi Fisik

xv + 111 hal; 21 x 30 cm

Subyek

KUALITAS PELEYANAN

Kata Kunci

Anotasi

ABSTRACT This study based on Regional Library and Archive Office’s vision and mission to become the information sources and educate the citizen of Surabaya therefore the goverment should take steps to increase citizens’ awareness about the necessary of library, reading interest, and information literacy knowlede. Regional Library and Archive Office of Surabaya create Society Reading Park to innovatively making library become famous to citizens. The purpose of this study is to describe and analyze the quality effect from Society Reading Park in Jambangan Urban-village Office, Jambangan, Surabaya using qualitative method by collecting observation data technique, interview and documentating, and data analyzing by collecting data, data condensation, data presentation, and drawing conclution. This study take places at Society Reading Park in Urban-village Office, Surabaya. Study results: (1) The officers, book collections and arrangements are good enough but the site plan, place comfiness, and tools are deficient. (2) The officers capability of using the utility is good, the officers had a distinct SOP. (3) The officers’ response on helping visitors is good and the officers can serves quickly, accurate and on time. (5) The officers’ manner in serving visitors is good.